image1253.gifAvailability Matrix

Steps:

  1. On the New Case dialog box, check Create Work Order check box. Save and Assign FE drop down button appears on the tool bar.

  2. Select image1034.gifAvailability Matrix option. Availability Matrix dialog box appears.

  3. Enter appropriate Time Slot and Days to Search options from the available lists.

  4. On the tool bar of the dialog box, click image1052.gifRun Analysis.

  5. Hover the mouse over the results of various time slots. You can view the list of eligible employees for specific time slots.

  6. Click appropriate time slot to enable the application to auto assign an optimal employee from the available group.

  7. Confirmation message box appears. Click OK.