Details tab provides information about Customer, Site and Part. From this tab, you can edit information regarding Contact Person, Part and Covered Asset.
First Name
Given Name for the contact.
Last Name
Surname or Family Name of the contact.
Job Title
Contact's designation at work place.
Importance
The level of priority given to the contact.
Office Phone
Contact's office contact number.
Cell Phone
Contact's wireless contact number.
Email Address
E-mail address of the contact.
Time Zone
A geographic region within which the same standard time is used.
Site ID
Unique ID given for the Site.
Site Name
Name of the Site.
Address 1
Street Number, Street Name, PO Box etc.
Address 2
Apartment, floor number etc.
City
Name of the City in which the site exists.
State/ Zip
Name of the State and its Zip code where the site exists.
Country
Name of the country where the site exists.
Reference ID
Reference ID of the Site
Part From
Specifies that it is a generic part from Parts Catalog or Site Asset, associated to the site from which the case is opened.
Part/ Revision
Name of the part and its related revision information.
Description
Few words that describe the part.
Serial Number
If the part is serialized then, you have serial number that enables you to uniquely identify it.
Asset Tag
Asset Tag of the part.
Covered Asset
The name of the asset that is eligible for free service, based on the entitlement.
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Details
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