Select Default Queue

See also: Employees, Actions-Queues, Queues

Every employee is assigned a default queue. Unless specified, by default, all the work items assigned to an employee move to the default queue.

Steps:

1. On the Service Workspace accordion, in the Administration expander, click Employees.

2. Open appropriate employee record.

3. In the workspace, click Scheduling Info tab.

4. Click the Default Queue search button

5. Select the appropriate queue from the list.

6. Click Select and Close.