General tab displays general information about the Service Offering.
Business Unit
Name of the Business Unit.
Id/ Name
Id and Name of Service Offering.
Description
Few words that describe the present Service Offering.
Active check box
Check the check box to make the present Service Offering available for use.
Category
Select appropriate category from the drop down.
Unit of Measure
Unit of time for which the Service Offering is valid.
Use Site Hours check box
Check the check box to set Coverage Hours as Site Hours.
Coverage Hours
Refers to the hours during which the Service Offering services are valid.
Holiday Group
Holiday Group that is considered during Service Offering validity period.
Service Offering dialog box