Case ID

Unique code to identify the case

Priority

The level of priority given to the customer

Severity

How fast the case can be attended

Case Title

Name given to the Case

Owner

The account name that created the case

Status

Status of the Case

Condition

The present condition of the case to find if it has been assigned or needs to be assigned or closed

Create Date

The date on which the case is created

Site Name

Name of the Site

First Name

Given Name for the contact

Last Name

Surname or Family Name of the contact

Category 1

Category Code that categorizes the item at first level

Category 2

Category Code that categorizes the item at second level

Category 3

Category Code that categorizes the item at third level

Issue Start

The date on which the Field Engineer has to start working on the case

Asset Part #

Name of the Asset

Asset Part Desc

Asset Part Description

Asset Serial #

Serial Number of the Asset Part

Asset Tag

Asset Tag of the Part