image377.jpgManual Lookup

Steps:

  1. On the New Case dialog box, check Create Work Order check box. Save and Assign FE drop down button appears on the tool bar.

  2. Select image1040.gifManual Lookup. Re-order Jobs dialog box appears.

  3. Select appropriate resource by investigating for the best profile who can best fit to operate the work order.

  4. Click Save and Close.