Service Level represents the type of service that has to be performed.
Business Unit
Name of the Business Unit
ID/ Name
Service Level ID and Name
Description
Few words that describe about present Service Level
SLA Type
Means by which SLA service is provided
Response Time
Time duration within which SLA service is provided
Time Type
Units of time such as hours or days or weeks or years
Prior Warning
The time during which it is considered as prior warning
Use Cutoff Time
Check the check box to round off the time
Actions-Service Levels
Settings: Billing Settings
Service
Level dialog boxService
Level dialog box
Actions-Service
Levels