Articles

See also: Information, General, Article, Related Customers

Articles make up the integrated knowledge base within GoServicePro and can greatly reduce mean time to resolution by providing proven, repeatable processes that provide the right information at the right time to your problem solvers

Steps:

1. On the Service Workspace accordion, in the Administration expander, click Artices.

2. Filter search results by entering appropriate details in the adhoc row.

3. Identify appropriate article record and click the hyperlink of the specific record to open it.