General

See also: Information, Article, Related Customers

General tab displays general information about the article.

Workflow of an Article in GoServicePro:

1. Add Article

2. Delete Article

3. Open/ Add or Delete an Attachment

4. Change Ownership

5. Logging

   • Log Email

   • Log Notes

6. Add Revision

7. Delete Revision

8. Add Linked Customers

9. Delete Linked Customers

10. Close Article

11. Reopen Article