Name of the Business Unit

Name of the Slack Setting

Check the check box to make present Slack Setting as default

Check the check box to make present Slack Setting as Active

Select appropriate Work Order Template to associate with the Work Order

Select appropriate Support Program for the Work Order

Set the Availability of the Dispatch/ Work order

The duration prior to SLA expiration that will cause an automation increase in Dispatch Availability

Set appropriate category code

Set appropriate category code

Set appropriate priority level for the case

Set appropriate severity level for the case

Duration to create a "Window" around the scheuding  onsite time

Whole unit of time to which an appointment can be made round off

Select appropriate Queue to which you want to send the work order in the absence of Field Engineer

Select appropriate color for Work Order that reflects in dispatch board

Select appropriate Scenario for the Work Order

The amount of increase in Dispatch Availability that occurs when an SLA is close to expiring