Open Queue

See also: Select Default Queue, Actions-Queues

Open Queue button enables you to open specific queue record from the grid.

Steps:

1. On the Service Workspace accordion, in the Administration expander, select Employees.

2. Open appropriate employee record.

3. On the docked split container, in the Details node, click Queues.

4. Click the hyperlink (Queue Name column) of the appropriate queue record. The queue opens.

OR

1. Select the queue that you want to open.

2. On the ribbon bar, in the Actions group, click Open Queue button. The Queue opens.