Entitle dialog box

See also: Understanding Entitlement, Identify Entitlement

Entitle dialog box enables you to change the Service Offering Details for a case or work order.

1. Open the case in which you want to change the entitle details.

2. On the ribbon bar, in the Actions group, click Entitle.

To change Service Offering Details for Contract:

1. In the Entitle dialog box, click Contract.

• indicates item covered by contract

• indicates site based contract

• indicates asset based contract

1. Select or to view the site based or asset based contracts for the site respectively, on the right hand side of the dialog box.

2. From the grid, select the contract that you would now like to update for the case. Accordingly, the details will appear in the Service Offering Details section of the dialog box

3. Click Select and Close to save the changes

To change Service Offering Details for Time and Materials:

1. In the Entitle dialog box, click Time and Materials.

2. Select appropriate service offering program from the grid.

3. Click Select and Close to save the changes.