Open a Sub Case that is Assigned to You

See also: Sub Cases, Open a Sub Case, Working with Sub Case

If you want to know the Sub Cases that are assigned to you, you can always find a list of all of them in My Sub Cases node. Here, you can view the list of all the Sub Cases for which you are the owner.

Steps:

1. On the Service Workspace accordion, in the Sub Cases expander, click My Sub Cases.

2. In the workspace, you can view the list of all the Sub Case records for which you are the owner. Use Adhoc Row or Tool bar to identify the Sub Case that you want to open.

3. Click Sub Case ID hyperlink of the record

OR

 Double-click the record

OR

Select the record and in the tool bar, click Open Object button. The Sub Case opens.

Related Topics

Open a Sub Case