Open Case

Steps:

1. On the Service Workspace accordion, in the Cases expander, click Select Cases node and select appropriate sub-node.

2. On the adhoc row, enter appropriate details in the fields to filter the search results for identifying appropriate record.

3. Identify the appropriate record and double-click to open the case.

OR

1. On the quick access tool bar, click Open Object button. Open Object dialog box appears.

2. From the Object drop-down menu, select Case.

3. Type the ID of the Case that you want to open.

4. Click Open.

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