See also:Sub Cases, Working with Sub Case, Information,General, History
Details tab provides information about Customer, Site and Part. From this tab, you can edit information regarding Contact Person, Part and Covered Asset.
First Name
First Name for the contact
Last Name
Surname or Family Name of the contact
Job Title
Contact's designation at work place
Importance
The level of priority given to the contact
Office Phone
Contact's office contact number
Cell Phone
Contact's wireless contact number
Home Phone
Land line number for contact
Email Address
E-mail address of the contact
Time Zone
A geographic region within which the same standard time is used
Site ID
Unique ID given for the Site.
Site Name
Name of the Site.
A geographic region within which the same standard time is used.
Business Hours
The hours during which the business runs at the site
Holiday Group
The list of holidays defined by the site
Lat, Lon, Cou
Exact geocode information of the site
Address 1
Street Number, Street Name, PO Box etc.
Address 2
Apartment, condo, floor number etc.
City
Name of the City in which the site exists.
State/ Zip
Name of the State and its Zip code where the site exists.
Country
Name of the country where the site exists.
Part From
The place from where the part is selected.
Part/ Revision
Name of the part and its related revision information.
Description
Few words that describe the part.
Serial Number
Serial Number of the part that enables you to uniquely identify it.
Asset Tag
Asset Tag of the part.
Covered Asset
The name of the asset that is eligible for free service based on the entitlement.
Information
Details
Information