Name of the Sub Case

Few words that describe about the sub case

The site and contact details related to the sub case

Any part that is a part of Service Level Agreement, if present, is displayed here

The critical level of impact if the sub case is not attended

How fast the sub case can be attended

Specifies if the present sub case is open or closed etc.

To identify if the present sub case is for general use or for administrative purpose

The case to which the present sub case is related to

Appropriate category to which the present sub case relates to

The present status of the sub case to know if it is in process or new or closed etc.

The account that created the sub case, and the queue to which the sub case is assigned to

The date on which the sub case is created

The date on which the sub case can be attended in order to resolve the issue

A business rule (warning) is displayed prior to the escalation date of the sub case

Displays a history of all the sub cases created for Related Case, along with date, time and expense. Here, the work orders are also represented as sub cases.