General tab displays basic information about the work order.
Name and ID of the Work Order
Few words that describe the Work Order
Check Active check box to make the work order in the template usable
Select appropriate category codes
Select appropriate Work Order type from the drop down
Select appropriate designation of the employee who is eligible to work through the Work Order
How early the technician can visit the site
How late the technician can visit the site
Select preferred time zone
The time within which the Work Order has to be completed
Select appropriate support program from Lookup SupportProgram dialog box
Refers to the part related to the Work Order
By default, the first work order is the Parent Work Order. However, you can still change the parent if the template contains multiple work orders
Refers to the options that relate to customer preferences over time and resource