image368.jpgAvailability Matrix

See also: Search Resources, Dispatch Advisor,  Auto Assign, Manual Lookup, Debug, Dispatch ribbon group, Settings

Availability Matrix enables you to view and assign the present work order from the list of employees available for various time slots.

Steps:

  1. Open appropriate work order that you want to dispatch using Availability Matrix.

  2. On the ribbon bar, in the Dispatch group, click image1054.gifSearch Resources drop down button.

  3. From the list, select image1034.gifAvailability Matrix option. Availability Matrix dialog box appears.

  4. Enter appropriate Time Slot and Days to Search options from the available lists.

  5. On the tool bar of the dialog box, click image1052.gifRun Analysis.

  6. Hover the mouse over the results of various time slots. You can view the list of eligible employees for specific time slots.

  7. Click appropriate time slot to enable the application to auto assign an optimal employee from the available group.

  8. Confirmation message box appears. Click OK.

image5.jpg Note: You can auto assign optimal employee using image1055.gifAvailability Matrix even if Do Not Reassign check box is checked (in the Assignment Information section of General tab).

 

 
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