To update, on the ribbon bar, in the SLA group, click Fulfill Onsite button.
When a work order is created and assigned, Fulfill
Onsite button is 
, indicating that there
is still time available in order to reach the site.
When a technician does not update Fulfill
Onsite button, the button changes from to
,
indicating that the time specified to reach the site is over, but
is not yet updated.
When a technician reaches the site within the specified time,
and updates Fulfill Onsite button, the
button changes from to 
When a technician does not reach the site within the specified
time, and updates Fulfill Onsite button,
the button which already changed to because
of not reaching the site on time, now changes to 