SLA
- Ribbon
SLA
- RibbonSee also: Fulfill Onsite, Fulfill Repair
An SLA is a contractual agreement between your service organization and your customer stipulating the minimum standards of service. Perhaps you are responsible for monitoring dispatches and ensuring SLAs are being met.
Service Level Agreements (SLAs) are automatically calculated and provide automatic escalation and status of open issues.
SLA ribbon group enables you to know if the technician has fulfilled the requirement of reaching the site and completing the work on time.
indicates
that the work order is created and assigned, and the time is still
available in order to fulfill the requirement of doing the work on
specified time.
indicates
that the work order is created and assigned, and the present time
has crossed the specified time frame, but is not yet updated.
indicates
that the technician fulfilled the requirement within the specified
time frame.
indicates
that the technician did not fulfill the requirement within the specified
time frame.