Open a Case from System Menu

See also: Open a Case, Working with a Case, Close a Case, Reopen a Case

Steps:

1. On the System Menu (appears on the left hand side of 'Quick Access Tool bar'), point to Open Item and then click Open Case.

2. On the Open Object dialog box, from the Object drop down, select Case.

3. In the ID field, enter the ID of the Case that you want to open. The Case opens.