Open Specific Closed Case

See also: Open a Case, Working with a Case, Close a Case, Reopen a Case

If you want to view the list of all closed cases or re-open a closed case, you can find a list of all of them in Closed Cases node.

Steps:

1. On the Service Workspace accordion, in the Cases expander, click Select Cases and then select Closed Cases.

2. In the workspace, identify appropriate record by  using Tool bar or Adhoc Row.

3. Double-Click to open the record.