Open a Case that has specific Flag assigned to it

See also: Open a Case, Working with a Case, Close a Case, Reopen a Case

By default, a Case is assigned a default flag. However, you can still edit the flag. If  you know that the Case you are looking for has a specific flag assigned to it,  you can filter the search results and find it from My Work expander.

Steps:

1. On the Service Workspace accordion, in the My Work expander, Click My Inbox. You can view a list of sub-nodes, that represent different flags.

2. In the node, select appropriate flag to view the list of all the items that are assigned to the selected flag.

3. The Type Column Label of Cases is 'Case'.

4. Identify the search results using Tool bar or Adhoc Row.

5. Double-click to open the record.