Open Queue

See also: Settings: General Settings, Open Queue dialog box, Actions-Settings Queues

Open Queue button enables you to open specific queue from the grid.

Steps:

1. On the Service Workspace accordion, in the Administration expander, click Settings.

2. Open appropriate Business Unit in which you want to open the queue.

3. On the Settings docked split container, in the General Settings node, click Queues.

4. In the grid, click the hyperlink of appropriate Queue. The queue opens.

OR

1. Select the queue that you want to open.

2. On the ribbon bar, in the Actions group, click Open Queue button. The queue opens.