Assigned

See also: Gantt,  Map,  Needs Assignment, Dispatch Board

• The Assigned grid quickly displays all of the work orders that are assigned to technicians.

• Items in the grid are color coded based on the condition of the work order providing service coordinators with a visual indicator of work orders that are on-time, about to miss a customer commitment or those that have already missed a customer commitment

• As technicians update work orders on their mobile device the dispatch board is automatically updated with status information, estimated completion time, and fulfillment of customer commitments

• Right click menus provide quick access to common functions such as opening the work order, logging items on behalf of technicians, and re-ordering their jobs for the day

Right Clicks:

1. In the Assigned tab, right click any work order on which you want to perform an action.

2. A menu appears with a list of many options. Select appropriate option to perform appropriate action.