Dispatch Board

The Dispatch Board is a powerful field force dashboard that enables drag & drop dispatching, integrated mapping of routes, assigned and unassigned work orders, a calender view of scheduled service calls, workforce resources, etc. This is a central dashboard for resources, work orders, schedules, routes, and more.

Gantt

1. The Gantt view enables you to view work orders and appointments that are assigned to field technicians over different time periods.

2. The work orders are displayed in work breakdown structure, that shows start time and end time of travel, travel distance, and repair time. Various elements are displayed in various colors to identify the type of element.

3. The tool bar provides quick access to different date ranges such as 1 day, 3 day, 5 day, etc

4. Configurable color coding of objects allows users to quickly differentiate between high priority/low priority items

5. Right click menus provide quick access to common functions such as opening the work order, logging items on behalf of technicians, and re-ordering jobs for the day

Map

1. The Map view provides a geographical representation of one or many technician routes for a given day.

2. Each technician is color coded which makes it easy to distinguish between multiple techs on the map

3. Hovering over points on the map enables tooltips that provide pertinent information about the assigned work orders

4. Right click menus provide quick access to common functions such as opening the work order, logging items on behalf of technicians, and re-ordering their jobs for the day

Needs Assignment

1. The Needs Assignment grid quickly displays all of the work orders that need to be assigned.

2. Items in the grid are color coded based on the condition of the work order providing service coordinators with a visual indicator of work orders that are on-time, about to miss a customer commitment or those that have already missed a customer commitment

3. Right click menus provide quick access to common functions such as assigning the work order, automatically assigning the work order or opening the case

Assigned

1. The Assigned grid quickly displays all of the work orders that are assigned to technicians.

2. Items in the grid are color coded based on the condition of the work order providing service coordinators with a visual indicator of work orders that are on-time, about to miss a customer commitment or those that have already missed a customer commitment

3. As technicians update work orders on their mobile device the dispatch board is automatically updated with status information, estimated completion time, and fulfillment of customer commitments

4. Right click menus provide quick access to common functions such as opening the work order, logging items on behalf of technicians, and re-ordering their jobs for the day