Edit Existing Flag

See also: Default, Edit Flag of an Assignment, Create New Flag, Delete Existing Flag, Edit Flag dialog box

You can edit the color or name of the existing flag in the sub-node list of My Inbox expander.

Steps:

1. On the Service Workspace accordion, in the My Work expander, click My Inbox.

2. Open any record.

3. In the workspace, beside Owner/Queue field, click flag drop down. Edit Flag dialog box appears.

4. In the dialog box, from the Flags drop down, select the flag that you want to edit.

5. From the Color drop down, update color.

6. Update Name if you want to edit the name too.

7. Click Save and Close.