Edit Flag of an Assignment

See also: Default, Edit Existing Flag, Create New Flag, Delete Existing Flag, Edit Flag dialog box

1. On the Service Workspace accordion, in the My Work expander, click My Inbox.

2. Filter the search results using adhoc row or default tool bar to identify the specific record to which you want to edit the flag.

3. Click appropriate link in the appropriate record to open the assignment.

4. In the workspace, beside Owner/Queue field, click flag drop down.

5. Select appropriate flag.

6. On the ribbon bar, in the Actions group, click Save.