Name given to the case

Priority level for working on the case

How fast the case should be attended

How the case was raised (for instance: through phone, email, fax etc.)

The category code that best categorizes the type of case raised

Few words that describe about the case

The name of the Site and Contact to which the Case belongs to

Services that are offered based on service level agreements that range from simple to extremely complex levels

The present condition of the case to find if it has been assigned or needs to be assigned or closed

The current status of the case (new or awaiting or needs for billing etc.)

The name of the Owner and Queue to which the case belongs to

The date on which the case is created

The date on which the Field Engineer has to start working on the case

Name of the case that is related to the present case

Case History displays list of complete log activities and the work orders related to the case. Any modifications to the related work orders reflect here.