Service
Reports - End User Components
Service
Reports - End User ComponentsSee also: OLAP Control, OLAP Control Right Click Menu, Change Font Display, Highlight High Values, Highlight Low Values, Include or Hide Zeros
GoServicePro offers its clients a sophisticated drag and drop reporting. All operational data is exposed in a user friendly manner. Reports are secured at role levels and are sharable. You can create your own custom reports and save them for later execution.
Reports can be presented throughout the application either by going to the reporting area of the application or by embedding critical reports in the service workspace or on individual workflow objects (i.e. case, work order, part order, etc.)
Embedded reports insure that users have the right data in the right place to quickly solve customer issues.
OLAP style reporting enables users to manipulate and filter the data they want to see and then save the report as a preset favorite.
Users have control over the options on their reports including graph types color palettes for graph style reports or totaling options on cross tab style reports.
Sharing enables users to share their favorite reports with other users of the system.
The following report types are currently supported:
Raw Data
Form Reports
Map
Service
Reports-Ribbon
Save Preset
--- Create XML file for preset and save locally)
Add New Preset)
Remove Preset
--- Remove preset from database
Load Preset
--- Load locally stored XML file and view the preset